MOOBINX INTERNET: MAXIS

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REGISTRATION FLOW

This section is only for customer who does not have a telephone line and wish to apply for:

You are required to download and print out the application form as printed copies are accepted by TM.
After approaching customer, please get customer's address to check for Maxis Fibre coverage. For your information, Maxis Fibre coverage is exactly the same as UNIFI coverage for both ISPs are using the same infrastructure. Besides, Maxis do have its own built sites where UNIFI is not covered. In other words, you may offer Maxis Fibre to your customer at Maxis own built sites even though it cannot be found in UNIFI coverage. Please download the list of MAXIS OWN BUILT SITE HERE.
Foreigner must pay upfront deposit of RM500 before Maxis can proceed with the registration. If foreigner want to get the deposit waived, they must provide one of the document below to us (please include this document in your email to us)

Sign up for direct debit form with credit card. Only locally issued credit card will be accepted. Scan and email both direct debit form and photocopy of credit card (Only Front Page) to us. You may download the form from the links above; or
Employment letter from MNC (Multinational Company Employee); or
Valid Work Permit from MNC (Multinational Company Employee).

For foreigner who is not able to provide the above-mentioned document, they must pay upfront deposit of RM500. Please follow the steps below:

Submit the order to us with a photocopy of passport.
We will submit the order to Maxis and provide you with the VOIP Account number.
You need to inform customer to pay RM500 foreigner deposit at Maxis centre or MEP (Maxis Exclusive Partner) within 24 hours. Please show Maxis centre or MEP the VOIP account number and verify the name.
After making payment, please scan and email the payment slip to us.
Order will be rejected if customer did not make payment within 24 hours after the VOIP account number is generated.

After filling up all relevant information, partners are required to scan & email all supporting documents to us.
We will process your order only if we receive all supporting documents.
Your order will be rejected if you fail to provide all supporting documents.

MAXIS INSTALLATION

Maxis Home Fibre Internet coverage is exactly the same as Unifi Coverage for both ISPs are using the same infrastructure.
It takes about 1 week for Maxis to process your order upon submission.
Installation appointment date would normally be 2 to 4 weeks after registration. Maxis processor will contact your customer within 1 week after order submission to confirm the installation appointment date.
Maxis Fibre installation requires 2 installation teams:

If you want to re-arrange your appointment, kindly contact Maxis Center (1-800-82-1123).
Standard installation of RM200 (15 meters of fibre optic cable) is waived until further notice. Additional charges will be implied if the fiber optic cabling exceeds 15 meters. It normally happens on landed properties. Your customer has to deal with the contractor personally.
Please inform your customer that deferment of Maxis Fibre installation within 48 hours before the appointment date will lead to a penalty of RM200.
Please inform your customers about the following rules:

For landed properties such as double story, semi-D, bungalow and others, installation is allowed to be done on any day includes weekend.
For high rise building with management team such as condo and apartment, installation is only allowed to be done on weekday as most building management team are closed on weekend.

REMEMBER TO INFORM YOUR CUSTOMER

Foreigner must sign on the "Foreigner Acknowledgement letter for Maxis RM500 Deposit" and pay RM500 deposit after receiving the 1st Maxis Home Fiber bill at any Maxis Center in Malaysia.
For non-standard installations, any additional costs for trenching, retiling, repainting and concealing done by independent contractors will be borne by customer.
24-month contract is applicable to all fibre internet plans
The penalty charges is the total monthly fees of the remaining contract period if you wish to terminate the service within contract.

SUPPORTING DOCUMENTS CHECKLIST

Application form with customer signature
A clear photocopy IC of customer for Malaysian or a clear photocopy passport of customer for foreigner (Passport expiry date must not be less than 2 years from registration date)